Every conversation. One place to resolve.
Termii Resolve gives your support team one workspace to respond, resolve and close inbound requests across WhatsApp, Email, Live chat, Instagram and Messenger — so nothing falls through the cracks and no conversation gets left behind.
Ada Obi
I didn’t get my OTP
Tunde A.
My payment failed?
Chidi N.
Refund status?
Bola S.
My account is locked
Zainab K.
Card was declined
Your customer doesn’t wait
When those messages scatter across channels and sit in separate queues, trust erodes before anyone can respond.
Messages scatter across channels
A customer hits you on Instagram, WhatsApp and Messenger — often all at once — when something fails.
Separate queues, separate context
Each channel sits in its own queue with no shared history, so requests wait and repeat.
Conversations fall through the cracks
When messages live in different apps, some never get answered — and trust erodes before anyone responds.
From scattered channels to one place to resolve
Scattered channels
- Messages spread across apps
- A separate queue per channel
- No shared context or history
- Conversations fall through the cracks
Termii Resolve
- Every channel in one shared inbox
- Full customer profile & history attached
- Your team works tickets together
- Nothing lost between channels
From first message to resolved, in one place
Receive & sort
Inbound requests are captured across Live chat, WhatsApp, Instagram, Messenger and Gmail — unified in one inbox in real time and organised by ticket type.
Respond & resolve
Every conversation opens with the customer’s full profile and history. Assign it to the right agent, turn it into a ticket, and close it on the same channel.
Track & improve
Escalate complex cases with full context, and see team-wide analytics on what’s resolved, what’s pending and where to improve.
One workspace. Human and AI agents, together.
Build your support team the way you want it — invite teammates, set up AI agents for routine requests, and assign each to the channels where they’re needed.
Invite your team
Add teammates who handle conversations and tickets across every channel. Assign automatically or manually, set business hours, and track each agent’s performance.
Set up AI agents
Configure AI agents and embed them across your channels to help handle routine requests — with your team stepping in on anything that needs a human.
See Resolve in action
A fast run-through of the full flow — every screen from setup to send, in under a minute.
Ready to start
Your customers trust you at the moment that matters most
Every OTP, payment signal, fraud check, and alert is a promise. Termii makes sure you keep it.