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Auto Failover · a Signals feature

Deliver every message with confidence.

Signals maximises message delivery across SMS, WhatsApp, Email and Voice through intelligent channel selection and configurable, priority-based failover — even when vendors experience outages or degraded performance.

Live routing Scoring paths
WhatsApp94
Routed
Voice88
Email71
SMS38
Best path selectedWhatsApp · 10ms
The risk

A single degraded vendor means thousands of failed deliveries

When everything rides on one messaging path, a single outage becomes failed transactions, abandoned journeys and support queues.

Vendor degradation

Even the best vendors have outages. Without intelligent routing, one vendor issue silently hits thousands of critical messages.

No automatic failover

When delivery fails, most platforms stop there — no retry through the next channel, so customer journeys go incomplete.

Rigid routing

Delivery conditions change constantly; static rules don’t. Messages keep using underperforming vendors even when better paths exist.

Automation and control

Stop choosing between the two

Signals gives you intelligent delivery and the control to shape exactly how it happens.

One route. One outcome.

  • Message → fixed vendor or channel
  • The same predefined path every time
  • A degraded vendor means failed delivery
  • No intelligent rerouting or failover

Smarter delivery. Greater control.

  • Message → best route or your workflow
  • Real-time vendor & channel scoring
  • Automatic priority-based failover
  • Retries the next best route until delivered
How it works

Monitor. Score. Deliver.

01

Monitor

Continuously track vendor and channel health across SMS, WhatsApp, Email and Voice — latency, availability and delivery success in real time.

02

Score & select

Signals evaluates every available path before each message and picks the best route, or applies the routing workflow you’ve configured.

03

Dispatch & watch

Every message is monitored after dispatch. If delivery fails, Signals recovers via the next best route or your priority-based failover.

What you get

Intelligent routing, on your terms

Real-time channel scoring

Every channel is continuously evaluated, so the best path is chosen before each message is sent.

Configurable automatic failover

Define channel priority or any workflow; failed delivery retries the next channel until it lands.

Works with your existing stack

Plug your current providers into the routing layer — no rebuild, no replacing your infrastructure.

Proactive delivery monitoring

Watches vendor and channel health to catch delivery issues before they spread.

Ready to start

Your customers trust you at the moment that matters most

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