Privacy Policy

Introduction

This Privacy Policy explains how Termii collects, uses, shares, and safeguards information in connection with our messaging and communications platform, our websites, and related services (the “Services”). It applies to the customers who use our Services and to the individuals whose information may be processed through them.

By using the Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Services.

Information we collect

We collect information you provide directly, information generated as you use the Services, and information from third parties that help us operate. This may include:

• Account details such as your name, email address, phone number, company, and billing information.
• Usage and log data, including IP address, device and browser details, timestamps, and API request metadata.
• Communications data required to route, deliver, and monitor the messages you send through the platform.

How we use information

We use the information we collect to provide, maintain, and improve the Services, to authenticate accounts, to process payments, to deliver messages, to detect and prevent fraud and abuse, and to communicate with you about your account and relevant updates.

We may also use aggregated or de-identified information to understand how the Services are used and to develop new features. Such information does not identify you individually.

Message data & content

When you send messages through the platform, we process the content and metadata of those messages solely to route and deliver them, to provide delivery reporting, and to comply with our legal obligations. We act as a processor of this data on behalf of our customers, who remain responsible for the lawful basis of the communications they send.

We do not sell message content, and we do not use it to build advertising profiles.

Sharing & disclosure

We share information only where necessary to operate the Services. This includes:

• Network operators and downstream carriers required to deliver your messages.
• Service providers that support infrastructure, payments, analytics, and customer support under appropriate confidentiality obligations.
• Authorities where required by law, or to protect the rights, safety, and security of Termii, our customers, or the public.

Data retention

We retain information for as long as your account is active and as needed to provide the Services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymize it.

Security

We maintain administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect the information entrusted to us.

International transfers

Because we operate globally, information may be transferred to and processed in countries other than the one in which it was collected. Where we transfer information across borders, we take steps to ensure it receives an adequate level of protection consistent with applicable law.

Your rights

Depending on where you are located, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain uses. To exercise these rights, please reach out using the contact details on this page. We will respond in accordance with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice.